Shipping policy
Shipping Rates:
Shipping is FREE on orders over $50 USD.
| Zone | Estimated Delivery Time | Cost |
|---|---|---|
| USA & Canada | 3-7 Business Days | $4.78 USD |
| Europe & United Kingdom | 3-7 Business Days | $4.78 USD |
| Australia & New Zealand | 3-7 Business Days | $4.78 USD |
| Rest of the World | 5-12 Business Days | $4.78 USD |
How do I check the status of my order?
When your order ships, you will receive an email notification with a tracking number. Please allow 48 hours for tracking information to become available. To track your order, click here.
If you have not received your item within the timeframe listed above, you may request a new package or a full refund. Before we issue a refund, we may ask you to contact your local post office for additional information. For any assistance, please contact us at support@zerenda.co with your name and order number.
Shipping to P.O. Boxes
We accept shipping to P.O. Boxes for smaller items. However, providing a physical address is preferred to avoid potential delivery issues.
Changing Shipping Address
If you need to change your address after placing an order, contact us immediately at support@zerenda.co. If your order has not yet shipped, we will update the address. Once shipped, address changes cannot be made; if possible, try to collect your package from the address provided at checkout.
Order Cancellation
To cancel an order, please reach out to us at support@zerenda.co as soon as possible. If the order has not shipped, we will cancel it and issue a refund. If your package has already shipped, cancellation will no longer be possible.
Missing Items
For missing or incorrect items, please contact us at support@zerenda.co with your order number and proof of the issue. We will gladly reship the correct item at no additional cost, and any item sent in error is yours to keep as a gift from us!